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FREQUENTLY ASKED QUESTIONS
Below are some of are common questions about orders
What is the estimated processing time for orders?
All orders are processed within 7-10 business days before they are ready for shipment.
Do you offer returns, refunds, or exchanges?
Yes, returns and exchanges are accepted within 7 days of delivery. The item must be unworn, in its original packaging, and in new condition. Return shipping costs are the responsibility of the customer unless the return is due to a shipping error or a damaged item.
How do I request a return or exchange?
To initiate a return or exchange, please contact us at Jsandillc@gmail.com with your order number and reason for the return. Once approved, we will provide instructions for returning the item.
What happens if I receive a damaged or incorrect item?
If your item arrives damaged or incorrect, please email Jsandillc@gmail.com within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund at no additional cost.
What shipping options are available?
We offer standard shipping within the United States. Shipping rates and delivery times will be calculated at checkout.
Do you ship internationally?
Currently, we do not offer international shipping.
Can I cancel my order after placing it?
Orders can only be canceled within 24 hours of purchase. After this period, the order is already in processing and cannot be canceled.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email to monitor its status.